I. The World is filled with difficult people
II. Everybody plays the fool
“The wise fear the Lord and shun evil, but a
fool is hotheaded and yet feels secure.” – Proverbs 14:16b (NIV)
III.A Master Class on Dealing with Difficult People
1. Listen attentively
2. Ignore strategically
3. Confront when necessary
• Lower the temperature
• Act humbly
• Feel empathy
• Speak wisely
• Offer restitution
• Ask for forgiveness
• End on a positive note
